Frequently asked questions
Quick answers on sizing, delivery, payments and returns.
How do I find my size?
Every product has a size guide next to the size options. Sizes can vary a little between styles, so please check it for each item. Still unsure? Message us on WhatsApp at +94 (76) 067 0118 and we will help you choose.
Will the colour and fabric look like the photos?
We photograph our clothes to show them as accurately as we can. Colours may look slightly different depending on your screen. Small differences in fabric texture or print placement are normal. Care instructions are on the label of every item.
Can I collect my order instead? (Click & Collect)
Yes, and it's completely free. Skip the wait for the courier: at checkout, just choose the 'Pick Up' option (Click & Collect) and pick up your order from any of these Lionco showrooms:
- Lionco Colpetty
- Lionco Dehiwela
- Lionco Kottawa
- Lionco Pamankada
- Lionco Rawathawaththa
Most orders are ready within 24 hours, so you can shop today and pick up tomorrow on your way home. Simply bring your order confirmation email and a photo ID, and collect any time within 7 days.
Is delivery really free? Are there any extra charges?
Yes. Delivery is free on every order, anywhere in Sri Lanka. The price you see is the final price, and nothing is added at checkout.
How long will my order take to arrive?
Orders usually arrive within 2–5 working days in Colombo and 4–7 working days outside Colombo. We will send you a tracking number whenever the courier provides one.
Can I pay Cash on Delivery?
Yes. Cash on Delivery is available island-wide. We may call you to confirm your order before we dispatch it. We also accept Visa and Mastercard, bank transfer, Mintpay and Koko.
Is it safe to pay by card on your website?
Yes. Card payments are processed securely by PayHere. We never see or store your full card details.
Can I pay in instalments?
Yes. Choose Mintpay or Koko at checkout to split your payment into instalments. Your instalment plan is managed by Mintpay or Koko under their own terms.
What if it doesn't fit? Can I return or exchange it?
Yes. Message us within 2 days of delivery, then send it back or drop it off within 7 days of delivery. Drop-off at any Lionco showroom is free. It must be unworn and unwashed, with its tags on. We can exchange it for another size or colour, or refund you. Sale and "Final Sale" items cannot be returned unless they arrive damaged or faulty.
How long do refunds take?
We process refunds within 5–10 working days of approving your return. Card and bank transfer payments are refunded to the same account. Cash on Delivery orders are refunded by bank transfer or at a Lionco showroom. Mintpay and Koko refunds go back through them.