Terms of service

Last updated: 25th October 2026

1. About us

Welcome to Gayara Sri Lanka. In these terms, "we", "us" and "our" mean Gayara Sri Lanka. "You" means anyone who visits our website or buys from us.

Our online store runs on Shopify. When you buy from us, you are buying from Gayara Sri Lanka, not from Shopify.

By using our website or our Instagram, Facebook and TikTok pages, or by placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website. Nothing in these terms takes away your rights under Sri Lankan consumer protection law.

2. Using our website

You must be 18 years or older to place an order. If you are under 18, a parent or guardian must place the order for you.
Please give us correct and up-to-date details (name, phone number, delivery address, email). We use them to process and deliver your order.
If you create an account, keep your login details safe. You are responsible for anything done through your account.
You may not sell or transfer your account to anyone else.

3. Our products

We do our best to show our clothes accurately. Please keep in mind:

Colours: colours may look slightly different on your screen depending on your phone or computer settings.
Sizes: sizes can vary a little between styles. Please check the size guide on each product before ordering.
Fabric and prints: small differences in fabric texture, print placement or embroidery are normal and are not defects.
Stock: we may change product details, stop selling an item, or limit how many of an item one customer can buy.

If you receive an item that is damaged, faulty or not what you ordered, contact us within 48 hours of delivery and we will sort it out as explained in our Refund Policy.

Please follow the care instructions on the label. Damage caused by not following them is not a defect. Items that have been worn, washed, altered or had their tags removed cannot be returned or exchanged.

4. Orders and prices

Placing an order: when you place an order, you are asking to buy the items. Your order is accepted when we send you an order confirmation by email or SMS. For Cash on Delivery orders, we may also call you to confirm before we dispatch.
We may decline orders: we may cancel or decline an order, for example if an item is out of stock, the price was shown wrongly, or we suspect fraud. If you already paid, we will refund you in full.
Cancelling: you can cancel an order before it is dispatched by contacting us. Once dispatched, our Refund Policy applies.
Prices: all prices are in Sri Lankan Rupees (LKR). The price shown is the final price. No extra charges are added at checkout.
Price changes: prices and promotions can change at any time. You pay the price shown when you placed your order. Prices and promotions on our website apply to online orders only.
Promotions: discount codes and special offers may have their own rules. If they conflict with these terms, the promotion rules apply.
Bulk and resale orders: our website prices are for retail customers. If you would like to buy in bulk or resell our products, contact us at gayara.srilanka@gmail.com or +94 (76) 067 0118 to discuss wholesale terms. We may contact you about, or cancel, unusually large orders placed on the website without prior arrangement.

5. Payment

We accept the following payment methods:

Card payments: Visa / Mastercard, processed securely by PayHere. We never see or store your full card details, and we are not responsible for errors or delays caused by the payment gateway.
Mintpay and Koko (pay in instalments): these services are provided by Mintpay and Koko, not by us. Your instalment plan, eligibility, fees and late charges are covered by their own terms. Any questions about your instalments should go to them directly.
Bank transfer: we send you our bank details after you place your order. We dispatch your order once the payment has reached our account.
Cash on Delivery (COD): available island-wide. We may limit or decline COD for some orders, for example high-value or unusually large orders, and ask you to pay by card, bank transfer or instalments instead. We may call you to confirm a COD order before dispatch. Please have the exact amount ready. If you refuse a COD parcel without a valid reason, we may ask you to pay in advance for future orders.

By paying, you confirm that you are allowed to use the payment method you choose.

6. Delivery and Click & Collect

We deliver island-wide within Sri Lanka through our courier partners. We do not ship outside Sri Lanka.
Delivery usually takes 2–5 working days in Colombo and 4–7 working days outside Colombo. These times are estimates, not guarantees. Working days are Monday to Friday, excluding public, bank and Poya holidays.
We are not responsible for delays caused by things outside our control, such as courier delays, floods or bad weather, power cuts, fuel shortages, strikes, curfews, pandemics or government restrictions.
Please make sure someone is available to receive the parcel.
Damaged parcels: if your parcel arrives damaged, please take photos and contact us within 48 hours.

Your parcel is our responsibility until it is delivered to you or collected by you. It becomes yours once it is delivered or collected.

Click & Collect: you can also collect your order free of charge from selected Lionco showrooms, shown at checkout.

Ready time: orders are usually ready to collect within 24 hours. We will let you know when your order is ready.
Payment: all our payment methods can be used for Click & Collect orders.
What to bring: your order confirmation email and a valid photo ID, such as your NIC or driving licence.
Collection window: please collect your order within 7 days of being told it is ready. If it is not collected, we will contact you. If it is still not collected, we may cancel the order and refund you.
Returns: on request, returns and exchanges can be arranged through the same Lionco showrooms. Contact us first and we will guide you. Our Refund Policy still applies.

Lionco showrooms only hand over and receive parcels for us. Your purchase is with Gayara Sri Lanka, so please bring any questions about your order to us.

Full details are in our Shipping Policy.

7. Returns and refunds

Returns, exchanges and refunds follow our Refund Policy. Delivery is free, but if you return an item for any reason other than it being damaged, faulty or the wrong item, you pay the return delivery cost. This does not affect your legal rights as a consumer.

8. Mistakes on our website

Sometimes our website may have a mistake, such as a wrong price, description or stock level. We may correct the mistake and, if needed, cancel the affected order, even after you have placed it. If you have already paid, we will give you a full refund.

9. Our content and brand

Everything on this website, including our name, logo, photos, designs and text, belongs to Gayara Sri Lanka or the people who licensed it to us. It is protected by Sri Lankan and international intellectual property laws.

You may not copy, reuse, sell or share our photos, designs or content without our written permission. Buying a product does not give you any rights to its design.

If you tag or mention Gayara on Instagram, Facebook or TikTok, or send us a review, photo or comment, you allow us to repost and share it free of charge on our website and social media. We will credit you where we can. If you would like a repost removed, just message us and we will take it down.

Please make sure anything you post or send is honest, is your own, and does not contain anything offensive or illegal. We may remove any review or comment that breaks these rules.

11. What you must not do

When using our website, you must not:

break any law or use the website for fraud;
harass, threaten or abuse our staff or other customers;
post false, misleading or offensive content;
pretend to be someone else;
send spam or upload viruses or harmful code;
copy our website or collect other people's personal information;
use bots, scrapers or other automated tools to access the website, or try to get around our security.

If you break these rules, we may suspend or close your account and cancel your orders.

12. Third-party services and links

Our website may include links or tools from other companies, such as Mintpay, Koko, couriers or social media. We do not control these services and are not responsible for them. Please read their own terms before using them.

13. Shopify

Our store is hosted by Shopify. Shopify is not responsible for your purchase from us. Any questions or claims about your order should come to us, not to Shopify.

14. Your privacy

We collect and use your personal information as explained in our Privacy Policy, in line with Sri Lanka's Personal Data Protection Act No. 9 of 2022. Because our store runs on Shopify, some of your information (such as browsing and order details) is also processed by Shopify and its partners, which may be located outside Sri Lanka. See Shopify's privacy policy for details.

15. Our responsibility to you

We will always sell products of the quality the law requires and fix problems with faulty items as set out in our Refund Policy.

Apart from that, and as far as the law allows:

we do not promise the website will always be available or free of errors;
we are not responsible for indirect losses, such as lost profits or lost data;
if we are found responsible for a loss, our total liability will be no more than the amount you paid for the order concerned.

Nothing in these terms limits any responsibility that cannot be limited under Sri Lankan law.

16. Your responsibility to us

If you break these terms or the law and someone makes a claim against us (or against Shopify) because of it, you agree to cover the reasonable costs and losses that result.

17. Ending access

We may suspend or end your access to our website at any time if you break these terms. You must still pay for any orders you have already placed.

18. Law and disputes

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. If we cannot settle a dispute with you directly, it will be handled by the courts of Sri Lanka. You can also contact the Consumer Affairs Authority of Sri Lanka.

19. Other legal points

If any part of these terms is found to be invalid, the rest still applies.
If we do not enforce a rule straight away, we can still enforce it later.
These terms, together with our policies, are the full agreement between you and us.
You may not transfer your rights under these terms to anyone else. We may transfer ours, for example if our business is sold.
If these terms are translated into Sinhala or Tamil and there is a difference, the English version applies.
We may send you order updates and other service messages by email, SMS or WhatsApp.

20. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page. Using our website after a change means you accept the updated terms. Your order is covered by the terms in place when you placed it.