Refund policy

At Gayara, we want you to love every purchase. If something isn’t quite right, we’re here to help with a simple and transparent exchange and return process.

Returns

We accept returns within 7 days of the date your order is delivered.

Important: Return requests must be notified within 2 days of receiving the package delivery. Requests made after this notification window may not be accepted.

To be eligible for a return:

* The item must be unused, unwashed, and unworn.
* All original tags and packaging must be intact.
* The item must be free from stains, perfume, deodorant marks, makeup, pet hair, or any damage.
* Proof of purchase (order number or receipt) is required.

Once your returned item passes our quality inspection, your refund will be processed.

Exchanges

We offer exchanges for:

* Size changes
* Color changes (subject to availability)
* Defective or damaged products received

Exchange requests must be made within 7 days of delivery.

If your requested size or color is unavailable, you may choose:

* Store credit, or
* A replacement item of equal value (any price difference will be charged or refunded accordingly).

Non-Returnable Items

The following items cannot be returned or exchanged:

* Sale or clearance items
* Gift cards
* Items marked as “Final Sale”
* Products that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with:

* Your order number
* Photos of the product and packaging
* A brief description of the issue

We will arrange a replacement or refund at no additional cost after verification.

Refunds

Once your return is approved:

* Refunds will be processed to the original payment method within 5–10 business days.
* Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Return Shipping

* If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
* If the item is defective, damaged, or incorrectly shipped, Gayara will cover the return shipping costs.

How to Request a Return or Exchange

1. Contact our customer support within 2 days of receiving your order delivery to notify us of your return request.
2. Share your order number and reason for the return or exchange.
3. Follow the return instructions provided by our support team.
4. Once we receive and inspect the item, we will process your exchange or refund.

Order Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to this policy.

Contact Us

For any questions regarding returns or exchanges, please contact our customer support:

Email: Gayara.srilanka@gmail.com