Refund policy

Last updated: 25th October 2026

At Gayara, we want you to love every purchase. If something isn't quite right, we're here to help with a simple exchange and return process.

Message us within 2 days of delivery.
Send it back or drop it off within 7 days of delivery.
Free drop-off at any Lionco showroom.

For damaged, faulty or wrong items, please tell us within 2 days of delivery (see below).

Returns and exchanges

To be accepted, the item must:

be unused, unwashed and unworn;
have all original tags and packaging;
be free from stains, perfume, deodorant marks, makeup, pet hair or any damage;
come with proof of purchase (your order number or receipt).

We offer exchanges for:

a different size;
a different colour (if available);
items that arrived damaged or faulty.

If the size or colour you want is not available, you can choose:

a refund, or
a different item: tell us which item you want and we will place a new order for you, already marked as paid with the value of your return. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

How to return or exchange:

Contact us within 2 days of receiving your order. Share your order number and the reason for the return or exchange.
We will reply with instructions.
Send the item back by courier, or drop it off at one of our listed Lionco showrooms, within 7 days of receiving your order.
Once we receive and check the item, we will process your exchange or refund.

Returning at a Lionco showroom: you can drop off your return in person at one of our listed Lionco showrooms, free of charge. Please contact us first, and bring your order number with the item. Lionco showrooms do not accept returns sent by courier.

Items we cannot return or exchange

Sale or clearance items
Gift cards
Items marked "Final Sale"
Items that have been worn, washed, altered or damaged after delivery

This does not apply to items that arrive damaged or faulty.

Damaged, faulty or wrong items

If you receive an item that is damaged, faulty or not what you ordered, contact us within 2 days of delivery with:

your order number;
photos of the item and its packaging;
a short description of the problem.

Once we have checked it, we will send you a replacement or give you a refund, at no extra cost to you.

Refunds

Once your return is approved, we refund you based on how you paid:

How you paid	How you get your refund
Card (via PayHere)	Back to the same card
Bank transfer	Back to your bank account
Cash on Delivery	By bank transfer to an account you give us, or collected at one of our listed Lionco showrooms
Mintpay or Koko	Through Mintpay or Koko, who will adjust or cancel your remaining instalments

We process refunds within 5–10 working days. Working days are Monday to Friday, excluding public, bank and Poya holidays. Your bank or payment provider may take a few extra days to show the refund. Mintpay and Koko follow their own timelines.

Return delivery costs

Delivery to you is free. If you return an item because you changed your mind, chose the wrong size, or for personal preference, you pay the cost of sending it back. Dropping it off at a Lionco showroom is free.

If the item is damaged, faulty or the wrong item, we cover the return cost.

Cancelling an order

You can cancel an order before it is dispatched. Once it has been dispatched, it cannot be cancelled, but you may be able to return it under this policy.