Shipping policy

Last updated: 25th October 2026

Delivery is free on all orders, anywhere in Sri Lanka. You can also collect your order free of charge from selected Lionco showrooms (see Click & Collect below).

Where we deliver

We deliver island-wide within Sri Lanka through our courier partners. We do not ship outside Sri Lanka.

How long it takes

Step	Usual time
Preparing and dispatching your order (included in the delivery times below)	1–2 working days
Total delivery time in Colombo	2–5 working days
Total delivery time outside Colombo	4–7 working days
Click & Collect at Lionco	Usually ready within 24 hours

Working days are Monday to Friday, excluding public, bank and Poya holidays. These times are estimates, not guarantees.

Tracking your order

Once your order is dispatched, we will send you the courier's tracking number by email, SMS or WhatsApp whenever the courier provides one. If you have not heard from us, message us and we will check on your order.

If delivery fails

Please make sure someone is available to receive the parcel and that your address and phone number are correct.

If the courier cannot deliver your parcel, they will usually try to contact you and attempt delivery again. The number of attempts depends on the courier. If the parcel comes back to us, we will contact you to arrange re-delivery or another solution.

Cash on Delivery

Cash on Delivery is available island-wide. We may call you to confirm your order before dispatch. Please have the exact amount ready when the courier arrives. We may limit COD for high-value or unusually large orders.

Damaged parcels

If your parcel arrives damaged, please take photos and contact us within 2 days of delivery. Your parcel is our responsibility until it is delivered to you or collected by you.

Click & Collect at Lionco

Through our partnership with Lionco, you can collect your order free of charge from these showrooms:

Showroom	Area
Lionco Colpetty	Colombo 03
Lionco Dehiwela	Dehiwela
Lionco Kottawa	Kottawa
Lionco Pamankada	Pamankada
Lionco Rawathawaththa	Rawathawaththa

Choose your showroom at checkout. Then:

Wait for our message. Orders are usually ready within 24 hours. We will let you know when yours is ready.
Bring two things: your order confirmation email and a valid photo ID, such as your NIC or driving licence.
Collect within 7 days of being told your order is ready. If it is not collected, we will contact you. If it is still not collected, we may cancel the order and refund you.

All our payment methods can be used for Click & Collect orders. You can also drop off returns at these showrooms in person. Please contact us first (see our Refund Policy).

Lionco showrooms only hand over and receive parcels for us. Your purchase is with Gayara Sri Lanka, so please bring any questions about your order to us.

Delays

Sometimes deliveries are delayed by things outside our control, such as courier delays, floods or bad weather, power cuts, fuel shortages, strikes, curfews, pandemics or government restrictions. If your order is delayed, we will keep you updated.